Network Engineer

ESSENTIAL FUNCTIONS AND PURPOSE (Job Description) The Network Engineer will diagnose, triage, resolve and document network-related support calls and questions from users or customers. They evaluate requests for new services, propose appropriate solutions and perform testing and turn-up of these services. They also ensure accuracy of service and network documentation, maintain network integrity and monitor network alarms, troubleshoot network issues, aid in restoration of network services and assist in root cause analysis events. This position requires participation in on-call rotation as scheduled. This position requires understanding and following standard procedures, escalating situations falling outside of these procedures to management. The Network Engineer should have well-developed decision making, analytical and problem-solving skills, displaying the ability to provide solutions where they may not currently exist. They must possess excellent oral/written communication skills, be a self-starter, results-oriented with strong organizational ability and a high level of integrity. The Network Engineer must be able to work independently, but also be a solid team player and contributor. Errors in work or actions should be contained within working unit or project II.POSITION DEMANDS (Education/Experience/Skill Sets) •Bachelor’s degree or 5-8 years directly related experience. •Broad knowledge of networking concepts •Cisco, Juniper or additional certifications a plus •Experience with Cisco switching a plus •Knowledgeable and proficient with full suite of Microsoft products (Word, Excel, Visio, etc.) •Knowledge of telecommunications network design principles and processes. •Possess Critical thinking skills and problem-solving ability. •Excellent communication skills both oral and written. •Be an accurate, flexible, fast learner with a consistent attention to detail and follow-up. •At least 2 years’ experience supporting MS Windows environment. •Be self-motivated and able to work with little or no supervision. •Must demonstrate a willingness to learn. •Ability to multi-task in a busy and changing work environment with critical deadlines. •US Citizenship is required Able to lift 50lbs and be comfortable working in an outdoor environment in all types of weather in a variety of conditions Must be willing and able to work shipboard and in tight spaces. Must be willing and able to pull and install various types of network infrastructure cable Vision Requirements: The worker is required to have visual acuity to perform an activity such as: operating equipment where the seeing job is at or within arm’s reach or performing mechanical or skilled trades tasks of a non-repetitive nature such as ones by technicians, service people, etc. IV. WORKING RELATIONSHIPS Reports to Network Manager. Collaborates with members of the IT Infrastructure team. V. PRINCIPAL RESPONSIBILITIES •Troubleshoot LAN and WAN connectivity issues and assist with upgrades and modifications as required •Maintain network hardware and software inventory records •Lead, coordinate and/or participate in IT projects as assigned •Assist in completion of daily checklists for network health and security and raise concerns as necessary •Provide coordination and problem resolution for all ship board provided services •Maintain cabling plant diagrams and documentation VI. ACCOUNTABILITY Diagnose, triage, resolve and document user initiated and/or escalated network-related support calls and questions. Meet the essential functions and purpose of the role outlined in the job description. VII. STANDARD EQUIPMENT ISSUE Smart phone, Laptop Computer – Power User, Dual Monitor, Docking Station VIII. UNIQUE/ADDITIONAL REQUIREMENTS •Must be willing to work additional hours or nights and weekends as necessary to ensure that systems are operational at all core hours with minimal impact on end computer system users •Must be willing to participate in on call rotation. General Dynamics NASSCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other basis protected by local, state, or federal law. To learn more about applicant rights under federal law, click here: EEO is the Law Poster EEO is the Law Supplement Pay Transparency If you have a disability that impacts your ability to complete the job application process and would like to request an accommodation, please contact our Human Resources Department. For Norfolk, call (757) 543-6801. This contact information is for accommodation requests only, not to inquire about the status of applications. Nearest Major Market: Hampton Roads Job Segment: Network Engineer, Engineer, Security Clearance, QA, Machinist, Engineering, Government, Quality, Manufacturing