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Jr Service Coordinator

A. Basic Purpose and Function: Assists and coordinates with the Service Department Coordinator to work for the Expeditionary Fast Transport Vessel program (Herein referred to as “Program”). Familiar with standard concepts, practices, and procedures on the Expeditionary Fast Transport (T-EPF)/United States Coast Guard (USCG)/Cruise Line and other new business military vessels. Carries out supervisory responsibilities by the organization's policies and applicable laws. B. Skills and Competencies: Skills: • Must exhibit the capacity to manage a small group of people. • Strong organizational and time management skills complemented by the ability to prioritize problem-solving/issues-resolving activities to maximize achieving goals and objectives. • Multitasking capability is a necessity of the job. • Must have the ability to maintain a professional demeanor. • Must have effective written and verbal communication skills. • Must be disciplined to abide by the policies and procedures of FMSNA, FMSNA’s clients, and the Department of Defense. Competencies: • Ownership and Accountability • Teamwork and Collaboration • Business Discipline • Sense of Urgency • Embrace Culture Change and Improvement C. Education and Experience • High school diploma or GED required. • Must have the ability to comprehend technical drawings and specifications. • Must understand safety and security procedures and determine appropriate actions. • Prior experience in project planning and resources scheduling using MS Project with look-ahead schedules, materials logistics management, requirements change management, risk and opportunity management, environmental rules and regulation compliance, and safety. D. Major Responsibility (Functions/Duties): • Works with the “Program” lead technicians to coordinate job activities and schedules. • Ensures Conditions Found Reports (CFR) are generated and submitted to the customer promptly. • Ensures service projects are completed on schedule and within budget. • Ensures Final Service related to the work performed is completed and sent to the customer. • Ensures Final Service Reports contain all complete and accurate information: Conclusion with recommended actions (if any); details of work performed; Quality Assurance paperwork (if applicable), etc. • Ensures Service for SSDG maintenance is updated in the Service Record Database and Technical Files. • Review the Scope of Work related to the Service Department Coordinator. • Prepares Service Quotes; works with the lead technicians to provide accurate parts lists, required labor hours, scope of work changes, and any other information requested to develop quotations. • Maintains and grows positive customer relationships. • Negotiates subcontracts and change orders with service providers for upcoming/ongoing projects. • Prepares written and oral presentations regarding Program updates for leadership and customers as requested. • Coordinates and requests travel for technicians at all levels of the organization by attending meetings and written memos. • Reports and corrects potentially unsafe conditions to their supervisor and/or FMSNA Safety Manager. • Ensures equipment and materials are used according to standards and regulations. • Accident/Incident investigations are completed promptly and in accordance with company policy. • Follows and enforces the FMSNA Safety Manual. • Performs other duties as directed by management.